All sales are final. Returns and exchanges will not be accepted with the exception of damaged items that we deem so upon review. If items are damaged, please do send a photo with the damaged item to us at admin@EmpressofVirtue.com with the subject line: DAMAGED. Each package is carefully inspected by an employee before being shipped. Damages from shipping will need to be reviewed and we cannot guarantee this will result in replacement of product.
Order cancellation requests will be considered, but are not guaranteed. Once you receive an order shipping confirmation email, it means your order has already being processed and shipped out of our facilities. Therefore your order will not be changed or cancelled after it has been shipped.